Shipping policy
SHIPPING POLICY
Last updated: August 24, 2026
Folkly Skin provides this Shipping Policy to explain our order-processing schedule, available delivery services, shipping charges, and procedures for resolving shipping-related concerns.
1. Shipping Destinations
We currently deliver only to eligible addresses within the United States. International shipping is not available.
Carrier coverage for Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO/DPO addresses may be limited or require additional delivery time. Express Shipping may not be offered for every destination. Customers will see the available services for their address during checkout.
2. Processing Orders
Orders are generally processed within 1–2 business days after payment and order verification.
Business days are Monday through Friday, excluding U.S. federal holidays. Orders submitted on a weekend or holiday will begin processing on the next business day.
Processing time is separate from carrier transit time. Express Shipping reduces the estimated transit period but does not shorten order processing.
3. Shipping Methods and Charges
Standard Shipping — Orders from $0.00 to $69.99
Estimated transit time: 3–5 business days
Shipping charge: $8.00 USD
Standard Shipping — Orders of $70.00 USD or more
Estimated transit time: 3–5 business days
Shipping charge: Free
Express Shipping — Eligible U.S. orders
Estimated transit time: 2–3 business days
Shipping charge: $15.00 USD
The free-shipping threshold is determined using the qualifying merchandise subtotal after discounts and before taxes or shipping charges.
The available service and final shipping charge will be displayed before the customer completes payment.
4. Total Delivery Estimate
When processing and carrier transit are combined, estimated total delivery times are:
Standard Shipping: 4–7 business days
Express Shipping: 3–5 business days
These estimates are not guaranteed arrival dates. Delivery may be affected by severe weather, holidays, carrier service interruptions, emergencies, seasonal demand, or other circumstances outside our reasonable control.
5. Shipping Confirmation and Tracking
Customers will receive an order confirmation after checkout. Once an order has been dispatched, a shipping confirmation containing available tracking information will be sent to the email address provided with the order.
Tracking information may take up to 48 hours to become active after carrier acceptance. An order may be divided into multiple shipments because of product availability or fulfillment arrangements. Separate packages may have different tracking numbers and arrive on different dates.
6. Address Corrections
Customers are responsible for providing a complete and accurate shipping address, including any applicable apartment, suite, unit, building, or access information.
If an address correction is needed, contact Folkly Skin as soon as possible. We will attempt to update the address before fulfillment begins, but changes cannot be guaranteed once an order has been processed or shipped.
Except when caused by our error or where applicable law requires otherwise, Folkly Skin is not responsible for delays or returned packages caused by inaccurate or incomplete customer-provided information.
7. Order Modifications and Cancellations
Requests to change or cancel an order must be submitted promptly. We may be unable to modify or cancel an order after it enters fulfillment or is transferred to the carrier.
This limitation does not affect any cancellation or refund right arising from a delayed shipment or another mandatory consumer protection.
8. Unexpected Fulfillment Delays
If we determine that an order cannot be shipped within the stated timeframe, we will notify the customer and provide a revised shipping date when reasonably available.
The customer may accept the revised date or cancel the affected order for a full and prompt refund to the original payment method. If applicable law requires consent to a delay and we cannot obtain that consent, we will cancel and refund the unshipped order.
If an ordered product becomes unavailable, Folkly Skin will not send a materially different substitute without the customer’s agreement.
9. Carrier Delays and Potentially Lost Packages
After a package is accepted by the carrier, transportation or delivery may be affected by carrier operations, weather, service disruptions, or other external events.
If tracking does not update for an unusual period or a shipment appears lost, please contact us with the order number. We will review the tracking history and assist with an eligible carrier inquiry or claim. Resolution time may depend on the carrier’s investigation process.
10. Packages Marked as Delivered
If carrier tracking shows that a package was delivered but it cannot be found, customers should:
Confirm that the delivery address on the order is correct.
Check the mailbox, parcel locker, porch, entrances, and other secure locations.
Ask household members, neighbors, reception staff, or property management.
Allow a short period in case the carrier completed the delivery scan prematurely.
Contact both the carrier and Folkly Skin promptly if the package remains missing.
We will provide reasonable assistance with the delivery investigation and determine the available resolution according to the circumstances and applicable law.
11. Damaged, Incorrect, or Missing Items
Please inspect the order promptly after delivery. If an item arrives damaged, incorrect, or missing, contact us with the order number, a description of the issue, and clear photographs when applicable.
Customers should retain the merchandise, shipping carton, label, and original packaging while the issue is reviewed. Depending on the findings, we may arrange a replacement, reshipment, refund, or another appropriate remedy under our Return and Refund Policy and applicable law.
12. Returned or Undeliverable Shipments
A shipment may be returned because of an incomplete address, refused delivery, an unclaimed package, or repeated unsuccessful delivery attempts.
If a package is returned to us, we will contact the customer regarding available reshipment or refund options. Reasonable reshipping costs may apply when the return resulted from customer-provided information or failure to accept delivery. These costs will not apply when the issue was caused by Folkly Skin or where prohibited by law.
13. Taxes
Applicable taxes, including sales tax on shipping or delivery charges where legally required, will be calculated and shown at checkout. Customers can review the merchandise subtotal, shipping cost, taxes, and final order total before submitting payment.
14. Returns and Refunds
This Shipping Policy applies to order fulfillment and delivery. Product returns, exchanges, eligibility requirements, and standard refund procedures are governed by the Return and Refund Policy available on our website.
If any part of this policy conflicts with a consumer right that cannot legally be waived, applicable federal or state law will control.
15. Contact Folkly Skin
For shipping, tracking, or delivery assistance, please contact:
Trade name: Folkly Skin
Email: [support@folklyskin.online](mailto:support@folklyskin.online)
Address: 5031 Nautica Lake Cir, Greenacres, FL 33463, United States
Phone: +1 (561) 907-0414